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Have a question? Call 1-866-7999-097
Hard Rock Hotel Guadalajara
00-800-253-0114

Lázaro Cárdenas 4474, Guadalajara, Jalisco 45040

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A word from our CEO regarding COVID-19/Coronavirus

March 13th 2020

With growing global concerns around the coronavirus/COVID-19 pandemic, I wanted to provide you with an update on our response and our commitment to you moving forward. Hard Rock cares deeply about you and your family’s health. As a leader in global entertainment and hospitality, we have been elevating all of our communication and hygiene protocols to better protect all of our guests, team members, vendors and partners since this began, weeks ago.

Here is my promise to you: the health, safety and well-being of our employees and guests is our top priority. We will continue to follow the lead of public health authorities at this important time and will communicate with you directly and swiftly, should there be any presumed case of COVID-19 declared by any public health agency that includes exposure at a Hard Rock property.

We have implemented additional measures throughout our worldwide portfolio to help protect you from exposure to COVID-19, including:

  • Disinfecting common surfaces more frequently, specifically lobbies, front desks, slot machines, table tops, table game surfaces, restrooms, hotel rooms, door knobs, elevators and more;
  • Making hand sanitizers available in all common areas, and disinfectant wipes upon request;
  • Eliminating self-service utensils at all buffets;
  • Increasing communications and reminders with our guests, employees and partners on important health and safety measures.

We are Introducing Enhanced Team Member Benefits Related to the Pandemic

We are regularly communicating with our team members about best practices for protecting their health and the health of others, as recommended by the CDC. Here are other proactive measures we are taking:

  • We have implemented travel restrictions, including restricting any team member having traveled to or through any restricted countries from entry into any facility for 14 days;
  • In the event that a team member is quarantined by health officials, he/she will be compensated;
  • We will waive any charge to team members for the COVID-19 test if their physician prescribes one.

We are also following all guidelines and orders from the appropriate authorities in all jurisdictions worldwide.

Flexibility for Hard Rock Hotel Stays

We want to offer our fans peace of mind when they book their stay at Hard Rock Hotels. For all future bookings made directly with the hotel through April 30th, 2020, and for any existing individual stay through April 30, 2020, we will not charge any penalties to modify any reservation as long as the stay is completed by one year after the original stay date, at the original hotel (subject to availability).

CWe continue to monitor this situation closely and will provide ongoing updates as needed. We also encourage you to stay up-to-date through the U.S. Center for Disease Control website and the World Health Organization website. We are grateful for your continued trust in us and we will work to ensure that every visit you make to any of our properties starts and ends with your wellbeing in mind.

Sincerely,

James F. Allen
Chairman, Hard Rock International

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Hard Rock Hotel Guadalajara Av. Ignacio L. Vallarta 5145, Camino Real Zapopan Guadalajara Jalisco 45040 México Commutator (33)-3333-3000 Contact 1-866-7999-097