Dear guest,

According to the protocol of care in lodging centers during the mandatory quarantine by COVID-19, issued by the Government of Mexico, it is vitally important to let you know that the lodging service is for the exclusive use of aircraft crews and ships arriving in Mexico.

In the case of guests for essential economic activities such as business trips, proof of the company they work for will be required, specifying the branch in question, so that the accommodation center can verify that it is one of the branches defined as essential activities described in the Official Gazette of the Federation.

It’s worth mentioning that the property will offer only basic services like food and lodging (24/7 In-Room Dining). The UTC-6 Lobby Bar, Constant Grind Coffee Bar, B.I.T.S Terrace Lounge and Eden Infinity Pool, Body Rock Fitness and Rock Spa will remain closed until further notice. ( see release). Likewise, romantic amenity services are not available until further notice.

In the case that you visit us to prove work reasons, we want to share with you some cleaning and prevention measures that we had implement in-property:

• Daily laundering of sheets and bedding
• Potable water rising temperature to 70° degrees to eliminate up to 99% of microbes that can cause health diseases.
• Cleaning and sanitization of guest rooms with frequent sanitization of high-contact points, such as elevator buttons, door handles, reception counters, bathrooms, etc.
• Cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
• Increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators (and elevator buttons), door handles, public bathrooms, and even room keys.
• Mandatory use of medical masks and gloves for all our workers.
• Hand sanitizers placed at guest contact areas, such as hotel lobbies and conference space.
• High-quality antibacterial soap available in all rooms.

These steps have been taken to protect the safety and well-being of all our guests, vendors and team members. We appreciate your trust and will continue working to ensure that every visit to our property will translate into an authentic experience that rocks.

Sincerely,

Hard Rock Hotel Guadalajara