If I'm giving a spa service and I'm not at the reception, send me a WhatsApp and I will contact you as soon as possible
Rock Spa
Monday to Sunday de 8:00 a.m. - 8:30 p.m.
Information and previous appointments: 339 690 8667
WhatsApp: 332 348 3031
spa@hrhguadalajara.com
RESERVATIONS
- For maximum convenience and flexibility, we recommend you to schedule your spa sessions in advance. All appointments must be guaranteed with a credit card. Children under the age of 16 are not permitted in the spa/fitness facility.
- Young adults between the ages of 16 and 18 may schedule Spa appointments with their parent or guardian present during the treatment.
- Children and young people under 18 years of age, as well as people with disabilities or a specific medical condition can schedule appointments at the Spa with a parent, guardian or medical manager present at the treatment.
CANCELLATIONS
- Because we reserve spa services specifically for you, we ask that you give 24 hours advance notice, should you need to change or cancel your appointment.
- Late cancellations or no-shows will be charged at full treatment price.
HOW TO ENJOY ROCK SPA?
- We invite you to arrive at least 30 minutes before your Appointment. This gives you enough time to register, complete your diagnostic form, and enter a relaxing environment.
WHO HELP ME CHOOSE MY TREATMENT?
- One of our spa representatives will help you plan and make this the best experience.
WHAT DO I WEAR TO GO TO THE SPA?
- Make Yourself comfortable! Use swimwear for steam experience and for service of Spa you can opt to stay in your underwear or use the provided for the spa during Treatment. however, all of our therapists are experts in procedures, assuring your total comfort and privacy at all Times.
- Please do not bring cell phones, jewellery or other valuable items to the Spa. The spa is not responsible for lost or forgotten valuables.
WHAT PRECAUTIONS SHOULD I TAKE?
- We recommend eating in moderation before your spa service. Appearing under the influence of alcohol, drugs or medication is cause for cancellation of treatment. On the other hand, we recommend that you do not shave your legs before a body scrub, as it can cause irritation. Sunburn can prevent you from having or enjoying your spa treatment.
WHAT IF I FORGET AND DIDN'T COME TO MY SPA APPOINTMENT?
- Please don't forget it, you're going to lose your treatment without any refund.
- It can only be reprogrammed according to availability only in case of disease that is endorsed with a medical proof.
FEES AND GRATUITIES
- Our goal is to provide exceptional service and of course additional tips are always welcome, but not expected. You can charge your spa services to your room, charge them to a credit card (Visa, Masterd Card, American Express) or payment in cash.